Consumer Protection Law in the Context of Purchasing Agent Platforms and E-commerce Shopping Platforms: Practices and Issues

2025-02-22

Introduction

Consumer protection laws are designed to safeguard the rights and interests of consumers in the marketplace. With the rise of e-commerce and purchasing agent (代购) platforms, these laws have become increasingly important. This article explores how consumer protection laws are practiced on these platforms and identifies the challenges that arise.

Practices of Consumer Protection Law

1. Transparency and Disclosure:

2. Right to Return and Refund:

3. Dispute Resolution Mechanisms:

Issues and Challenges

1. Fraud and Counterfeit Goods:

2. Cross-Border Transactions:

3. Lack of Awareness:

Conclusion

While consumer protection laws have been effective in many ways, there are still significant challenges that need to be addressed. Both platforms and regulators must work together to ensure that consumer rights are protected, especially in the rapidly evolving world of e-commerce and purchasing agent services.

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